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Please make sure you are signed in to your BPN Participant email (which ends with @bpnparticipants.com) on Microsoft Office on the device you are intending to use to access Mosaic. You can sign in here: portal.office.com.
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We have prepared a short guidance video to help you with getting signed into your Office account and completing the Multi Factor Authenticator (MFA) steps: https://youtu.be/GeV_Jn_avr8
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Visit the Mosaic login page here: https://app.mosaic.penrose.education/#/login
Please click “Sign in with Microsoft” at the bottom:
If you encounter any difficulties, please contact our IT Helpdesk team here: https://support.bestpracticenet.co.uk/hc/en-us/requests/new