Overview
Use this guidance when a supplier asks when an invoice will be paid.
1. Purpose (When to use this)
Use this when:
- A supplier is asking for payment timing
- A supplier requests confirmation of payment terms
- A supplier expects payment earlier than standard terms
2. Standard payment terms
- Invoices are paid within 30 days from the invoice date, in line with standard payment terms.
- Invoices received around the Christmas period may take slightly longer due to reduced working days.
- Do not confirm a specific payment date unless validated in the finance system.
3. Suggested response wording (copy/paste)
Good morning or afternoon,
Thank you for your email.
Invoices are paid within 30 days from the invoice date, in line with our standard payment terms.
Invoices received around the Christmas period may take slightly longer due to reduced working days. Outside of this period, timelines operate as normal
Please contact us if you have any further questions.
4. Compliance notes
- Payment terms are fixed.
- Do not commit to specific payment dates without system validation.