To find learner details in CCMS, log in, locate your associate groups on the dashboard, select View to find the learner, and then choose Show/Hide to see additional information like email and contact number. Associate groups provide secure access to relevant learner contact details for workforce interactions not tied to specific events.
To find learner details in CCMS, open the relevant associate group from your dashboard. Select Show/Hide to view additional details, including the learner’s email address and contact number.
How to find a learner’s details
- Log in to CCMS.
- On the dashboard, find the list of your associate groups.
- Select View to see the learner in the relevant group.
- Select Show/Hide to display additional details, such as the learner’s email address and contact number.
Why learners are placed in associate groups
An associate group is created for any workforce interaction with learners that is not linked to a specific event. These groups give staff secure access to learners’ contact details and ensure workforce members can access only the information relevant to their role.